Customer Service Representative

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.

The Big Task 
We’re looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Key Sub Tasks

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.  
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for On-Call duties.

• Highly motivated – friendly, composed, and confident on the phone.
• Detail-oriented, organized, and able to handle multiple priorities.
• A problem solver with analytical skills.
• A great communicator with strong verbal and written communication skills.
• IT competent: proficient with computer and phone systems.
• High school education or equivalent.
• Two years’ proven track record in customer service, preferred.

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser offers competitive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package.  
       
Join the team where your voice matters and your work makes a difference.