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Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928.  Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staff.  Join Rodenhiser, be a professional, and learn to excel.  

At Rodenhiser: 

• You are prepared.  Our training and coaching will get you off and running from the very first day. 

• You are informed.  Managers and staff are always approachable, open and available. 

• You are pushed.   Rodenhiser builds leaders who are focused on constant improvement and growth.  Your role will never become stagnant. 

• You have balance.  Rodenhiser offers flexible hours to best accommodate the needs of you and your family. 

• You are appreciated.  Not just by your Rodenhiser team, but by so many satisfied customers you help every day. 

• You advance.  Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights. 

• You have fun.  From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all! 

At Rodenhiser, we already have all of these benefits.  Don’t you want them too? 

The Big Task  

Responsible for managing the schedule of Rodenhiser’s Sales Team, contacting new leads and communicating relevant information. 

Key Sub Tasks 

• Coordinate Sales Team by managing schedules and communicating updates.
• Evaluate customer needs and ensure optimal distribution of leads to Sales Team based on a pre-determined ratio, skillset, territory, lead type, and milk-routing
• Collaborate with Marketing and other departments to maximize lead flow.
• Serve as the primary point of contact in the Sales Contact Center queue for inbound sales lead calls.
• Respond to customer requests via phone and email, ensuring prompt and professional communication.
• Monitor alerts across multiple platforms including Service Titan, Hatch and Contractor Commerce to manage lead opportunities throughout the day.
• Make outbound calls to generate leads and follow up on prospects.
• Maintain and update the client database with accurate and current information.
• Sales Debrief: Use a structured protocol (email, calls, texts) for effective follow-up.
• Gather customer insights from sales debriefing. Inform the Sales Team. Help resolve questions/concerns. Refine proposals to secure sales.
• Maintain the Sales Manager's schedule, handling both professional and personal appointments to align with daily responsibilities.
• Perform other duties as assigned to support the Sales/Install Department and ensure smooth operations.

Desired Skills and Experience 

• High School diploma or equivalent. 

• IT competent; good typist and proficient with phone systems. 

• Exceptional customer service and organizational skills; and the ability to work well with people. 

• Ability to multi-task and manage multiple projects at a time. 

• Ability to successfully deal with aggressive personalities in a highly competitive industry. 

• Proficient in Microsoft Word, Excel and ability to learn complementary office systems. 

What We Offer 

Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package.  As a Rodenhiser employee, you will work for a company that has been a trusted leader in home services for more than 90 years.