Rodenhiser Home Services Inc

Customer Service Representative

Holliston, MA - Full Time

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.

The Big Task 
We’re looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Key Sub Tasks

  • Convert incoming client requests into booked service appointments.
  • Respond to client requests via phone, text and email, resolving issues and promoting the brand.  
  • Collaborate with field and office teams to create seamless service experiences.
  • Participate in training to boost booked calls.
  • Maintain and update client database with complete and accurate information.
  • Make outbound calls.
  • Be available for On-Call duties.

Who You Are
  • Highly motivated – friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.
  • IT competent: proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years’ proven track record in customer service, preferred.
What We Offer
  • A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:
  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
  • Time Off: Paid Vacation, Holidays, Parental Leave
  • Financial: 401(k) match
  • Growth: Tuition reimbursement, career development
  • Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.



 


     
 

Apply: Customer Service Representative
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